Terms & Conditions

Repair Giant Terms & Conditions

We, Us, Our: Repair Giant Ltd, the provider of your repair service

This page details the terms and conditions on which we supply any of our services listed on our website
www.repairgiant.co.uk (our website). Please ensure you read these terms and conditions and understand them
before ordering anything from our site. You should understand that by ordering anything from us, you agree to be
bound by these terms and conditions.

Repair Giant accepts no responsibility for loss or damage which may arise from reliance on information, service provided or advice
contained in this web site and shall not be liable for any typographical or other errors or omissions within the
material contained in this web site.

Appliance Repairs

Repair Giant offers a fixed charge which covers you against the cost of the engineer call out, servicing & labour. This is irrespective of how many repeated visits the engineer makes or for how long he spends on the repair. We aim to repair the fault which has been described by yourself in the “description of fault” box on your original quotation form. Other faults with your appliance will have to be known to us prior to the service engineer carrying out any work. We require payment before the day of the engineer’s first visit via Debit/Credit Card or BACS. We do not accept American Express cards.

Please note we do not accept orders from outside our coverage area. Please note we do not repair commercial appliances. Repairing more than one appliance will mean being charged a separate call out fee at our standard repair rates.

Repair Giant always aim to repair most domestic appliance; however, as a disclaimer, appliance type, model and age will contribute to whether we can obtain your replacement part(s). On occasion your appliance repair may be BER (beyond economical repair) or the customer simply does not want the appliance to be repaired due to cost / condition etc. If this is the case, then please note the quoted call out charge still stands. We are able to supply a replacement appliance at reasonable cost.

Spare Parts

We only fit parts supplied by Repair Giant Ltd to ensure safety and guarantee. In the event a customer sources their own part, we would charge a separate call out fee at our standard repair rates. Also the guarantee on the repair will not applicable in this scenario.

Any spare parts required to complete the repair will be charged separately in which only our office staff members will be able to provide a quotation (unless specifically stated otherwise).Payment must be taken before we can place an order for a part. Payment for the part will be taken over the phone by one of our advisors. Parts which are not required, but have been paid for, will be refunded.

We will usually order the part(s) within 3-5 working days of the call out. If the part(s) are not in stock, this can take 14 working days to stock. When the part has been delivered to us, we will contact you to arrange an appointment date to complete the repair.

Further considerations

Appliances where the gas supply has to be broken into require a Gas Safe engineer; an authorised and vetted Gas Safe engineer will attend these jobs on behalf of Repair Giant Ltd (registration: 628085). In no circumstance do we accept liability for any losses which you may incur before, during, or after, us providing our products/services.

Customers are required to provide free parking or a valid permit for the Repair Giant engineer or Repair Giant Network Engineers (Self-Employed) attending your property. You may be charged for parking if you’re unable to facilitate this. If you are within the London congestion zone, you may also be charged for this. Please contact us for more information.

Cancellations

Please be advised that cancellations made up to 24 hours (1 working day) before a scheduled appointment via email (info@repairgiant.co.uk) or phone call will be processed without a penalty. Cancellations made 24 hours (1 working day) or less before an appointment will be subject to a charge of half of the service rate. Please contact us as soon as possible and definitely within 24 hours of the visit date if you need the call to be
cancelled or rescheduled as once we are at the property or on route to the property you may be charged a
wasted visit / cancellation charge which will be subject to a charge of half of the service rate.

Guarantee

Both labour repairs and part(s) replacements carried out by Repair Giant are guaranteed for 6 months. Items not covered by our repair guarantee includes, but is not limited to; blockages, customer misuse, consumable items, components damaged by externally caused faults by electrical or mechanical interference and non-functional parts etc. It also becomes invalid if the appliance has been repaired, serviced, or spare parts installed or purchased by/from anyone other than Repair Giant Ltd.

Service disclaimer

Where we are unable to obtain spare parts from our suppliers, we be in a position to not complete the repair to fix your machine under such circumstances you will still be charged the standard labour rate. If for any reason you feel we have damaged your property or your appliance this must be reported to our Service Manager within 24 hours, delays after this time frame will affect your claim. Any water damage claims must be addressed as soon as it is noticed and the water supply disconnected immediately to mitigate any further losses or damage.

Please note we expect to be given as much notice as possible when cancelling repairs. Once we attend and the repair has started you will be charged the standard labour rate.

The appliance needing repair should be accessible to the engineer on arrival and be able to be moved to access the unit if the appliance is not accessible our standard labour charge will still apply. If the engineer has reported the appliance is inaccessible after the initial visit, you will be liable to further charges for a rescheduled visit. We aim to take care to install or remove appliances without damage to the property. We cannot be liable for any such damage or distress or harm caused due to any delays in the service provided.

Complaints

If you unfortunately have cause for complaint regarding our service, please call us and we can try to resolve your complaints in that instance. If the above doesn’t work, please document everything in writing and email us on info@repairgiant.co.uk. It should take us 8 weeks to respond to your complaint. If we need more time to investigate, we’ll let you know and keep you updated. Refunds will be at the discretion of the Managing Director.

Data Protection

We shall use and safeguard your personal details in accordance with our privacy policy and all applicable data protection legislation. Our privacy policy is available on our website: www.repairgiant.co.uk

You may be contacted by telephone, mobile and email, unless you request us not to do so by writing to admin@repairgiant.co.uk.